![]() Who Should Attend Administrators, who will take configure and manage SupportCenter in their organization Support Representatives, who will be interacting with the customers Course Agenda Introduction to SupportCenter Plus Overview of the Customer Support Software industry and market SupportCenter Plus Overview Benefits of SupportCenter Plus Different Users in the Segment Deploying SupportCenter Plus Defining and creating different Users of the organization Defining Roles, Groups and Categories Defining Priorities, Statuses, Levels and Business Rules Creating, Importing Accounts and Contacts ZOHO Corp. At the end of the course, you will be able to Install and Configure SupportCenter Plus Setup and configure Request Management Enable Self Service Portal and Knowledge base Manage Contracts, Support Plans and SLAs with your clients Administer Surveys and Create Reports Manage the customer experience. This training will help the Customer Service Manager, Customer Support Staff and administrators a vanguard in implementing and administering a world class customer support solution for their organization. ![]() 2 ManageEngine SupportCenter Plus Training Course Objectives SupportCenter Plus is a Customer Service and Support Software.
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